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Brand and service experiences

A user friendly and intuitive ServiceNow employee portal 

Klimakost calculates carbon footprints using a combination of two methods: Life Cycle Assessment (LCA) and Environmentally Extended Input-Output Analysis (EEIOA). 

In the web-based application Klimakost, companies can import their accounting data for an overview of direct and indirect emissions, while physical data—such as fuel and electricity consumption, waste in kilograms, and kilometers traveled—can be added for increased accuracy. This ensures a thorough and precise mapping of emissions. Klimakost is based on recognised standards such as the GHG Protocol and ISO 14064. 

Rigging for a scalable climate accounting software 

The digital home care is tailored to each patient, considering their specific health situation and context. Common measurements that are monitored are pulse, oxygen saturation, blood sugar levels and blood pressure, often in combination with question that the patient answers. The results are followed up by healthcare staff at a local primary care centre. Photo credits: Dignio.

Ways of working and internal systems

Implementation and scaling of Digital Homecare 

16 different pilot projects were conducted curing the STOR-collaboration.

Continous user testing was an important part of autonomous vehicles pilot. Image credit: Ruter

STOR – exploring Smarter Transport in the Oslo Region

The team started by mapping out the relevant directives for Neat, taking into account existing processes and the company's roadmap for production, value chains and market presence.

We provided Neat with a strategically framed sustainability roadmap, indicating the different phases of activities they should follow. 

A strategic roadmap that turns EU directives into business opportunity 

During the insight work, we had identified many different possible paths for the users.  Part of the delivery was a user journey map where these paths could be easily visualized. By mapping out the different possibilities, stakeholders, users, and touchpoints, we could also together create clear principles for organisation and communication flows between the helping entities in the journey. These principles included policies for matchmaking of mentors and mentees, service promises, and proposed training modules for the mentors. 

Help to start a life free from negative social control

A digital device to encourage movement for people with neurological conditions  

 By using GE’s customer data, including information about buildings, their energy efficiency, structures and systems, B2B customers can get information about how well they perform in energy efficiency. This is a step on the way for Göteborg Energi to develop their offering to not only be a provider of energy, but also a provider of knowledge and consulting  - EaaS – Energy as a Service. 

Future strategy and business venture

Data-driven innovation for EaaS – Energy as a Service 

Violence against vulnerable adults in different shapes and forms has a has a significant negative impact on society, with far-reaching consequences related to the Norwegian public health and welfare system, unemployment rates and economy.

Since generative AI is under a constant and rapid development, new versions of gpt is expected. To cater for quick and easy updates of the app, we have ensured that the platform is easy to scale and adapt. This also makes it easy to add new user groups in the future, such as other directorates in addition to Bufdir

AI assisted training to help social workers offer better services to victims of violence 

A user centric website and a unified content platform for educational services

An example of how we mapped out data from our analysis of Wilfa's current positioning.

This framework visualises all the elements that make up a company's brand and positioning. The yellow parts represent the areas that Wilfa needed to focus on.

A roadmap to growing market share for one of Scandinavia’s leading home appliances brands  

In the design, layout, and visualizations of the report, we aimed to evoke the aesthetic of a fashion magazine, reinforcing and showcasing the nature of the business being analyzed. 

Sustainability reporting beyond numbers 

Cloud-based chart software for maritime simulation

Efficient power grid data analysis to enable increasing electrification

 Together, IKEA and EGGS are created an ecosystem of services and products to support young people living together. The app SVEN, which facilitates life in a collective household, was  part of it. 

Better CoLiving – reinventing IKEA for Gen Z

Engaging people on all levels of the organisation has been pivotal in developing the strategy. Middle managers played an essential role in involving internal stakeholders on a wider scale, something that is essential to anchoring and implementing a strategy.

Leveraging internal engagement and future foresight to design strategy

Through user interviews, extensive prototyping, and testing, we could ensure that the product fills both the needs of users and a gap in the market. 

Ventac features integrated handles that enable good grip and allow for the use of protective gloves while lifting. The side panels are easily attached and removable for inspection. The design is scalable and adapts to both 25 kW and 50 kW.

Ventac’s lightweight design makes it easy to transport to new work sites and around the workshop or factory on a robust trolley with room for cables. No lift is needed – good for staff health and workplace logistics.

A new standard for induction heating solutions

EcoAdvisor is a digital application used by the Captain, DP operator, and Chief engineer; therefore, the user interface can be found on the Bridge as well as the Engine Control Room of the vessel.

Decision support for optimising vessel operations 

Business ecosystems and circularity

An ecosystem map for inclusive digital services

Safer patient pathways through improved transitions

When developing the Bilista brand, we took great care to create an identity with a solid base and a clear position. EGGS has helped identify everything from vision and values to visual identity, brand core, and copy. 

Bilista is connected to several different service providers, such as Flyt. Users can pay bills, order toll tags, calculate toll costs, and more. The app automatically updates information about the vehicle via Statens Vegvesen. 

The Bilista symbol is the core of the visual identity, and the strongest visual brand element. It is the first visual the user encounters  (in the App store/Google play). The symbol alone will give direct associations to Bilista.   The symbol is based on the environment in which the car moves - the road. The brand's symbol is built up in 2D of these roads - consisting of curves, lines, meeting points, intersections and angles, in combination with the letter "b", and correlates with the symbol of mother-brand Gjensidige.

The Bilista platform gathers all the services you need as a car owner in one place. Users can read about the app on the bilista website.  The app is available in both App Store and Google Play."

Bilista – a market-ready, private mobility platform

In the experimentation, we could take a step further – from the gigamaps to the real world to test a new way of collaboration across sectors and departments. This allowed us to test different interventions safely and quickly. 

Holistic public services for severely ill children

To ensure that critical information is not missed, we have used color coded warnings and tailored screens to display the most essential information to the specific user, depending on role and the risk level.

Design and development of an industrial cybersecurity portal

We delivered a strategic roadmap with a set of strategic alternatives covering a 10+ year horizon

From being an emerging technology in the mid-2010s, the drone industry has matured rapidly. With a projected annual growth rate of 26%, analysts estimate the industry could become a disruptor in a wide array of areas within five to ten years. In 2018, the Norwegian government published its drone strategy, proposing that Norway be a frontrunner in adopting and developing the industry.

Strategizing the future of drones

The competition in the maritime industry is increasing, and shipowners are continuously searching for new ways of optimizing performance and reducing cost and, at the same time, complying with stricter regulations within sustainability and safety. Bringing the whole ship into this digital ecosystem enables new ways of facing the challenges.

The digital interfaces are carefully designed with the users' goals and operational context in mind. This ensures quick and intuitive access to crucial information and immediate situation awareness - even in the most stressful situations.

ScanReach’s trial program, involving ships with the technology up and running, provided valuable, real-life insights in the process. It helped us prioritise what functionality should go into the solution and how. We worked closely with ScanReach technology and market expertise, contributing with digital design (UX/UI), front-end development, and service design for the customer journey. 

A greener, safer, and smarter maritime sector

EGGS has contributed with digital design (UI and UX), user insights, onboarding flow, and front-end coding of VPS' planning tool Core. Visualizing the simulations of the impact of actions to reduce emissions makes it easier for shipowners to make informed and effective decisions. We built the solution from scratch using Next.js JavaScript framework.

Dynamic maritime emission tracking software 

The new bus service aims to provide a sustainable, appealing, and most importantly, accessible way of using public transport. Passengers should feel that it's an easy and pleasant experience to use the new service and that they're proud to use it. Ultimately, the goal is to make people take the bus more often – instead of using their car. 

The presence of a green line runs throughout both exterior and interior design of the busses. We have also used icons and brand pattern consequently through the design. This is all part of creating a holistic and visually cohesive experience for the user.

In this project, we have helped create storytelling and a design concept that can be communicated to all stakeholders, including politicians and providers, as well as internally in Kolumbus and the Rogaland County municipality. The story helps explain why the bus shelters/stops are designed the way they are and how they fit into the service as a whole.

The design concept and guidelines are meant to explain the delivery specifications in the procurement process. An essential part of the bus shelters' design is that it represents the identity of Kolumbus and Bylinjen without being too costly.

Bylinjen – A holistic public transport service

Mediation service for divorcing parents 

Planning charging is simple via Circle K’s app.

After mapping out user journeys and touchpoints, we began prototyping, user testing, and iterating on different concepts and designs. We then developed the touchpoints for each service throughout the ecosystem.

The touchpoints included the visual design for Circle K's fast chargers and home chargers, packaging, brochures, instructions, wayfinding at stations, and Circle K's website circlekcharge.no. The website we designed and coded in collaboration with Circle K's developers.

An ecosystem of charging stations for electric cars

After each case, the users can reflect on the observations individually or discuss them in a group setting for collective learning.

To make the training realistic, simulations are built with voice control, forcing the users to say the right things with the appropriate tone of voice to the ‘patient' to get the desired result.

Simulation training for mental health professionals 

The system sends information about the amount and type of lice to a control centre via a cloud-based solution in real-time. All this without manually handling the fish.

The device, composed of a camera and sensors, continuously and automatically counts lice on the salmon as they are swimming in the cage. The improved precision of sea lice counting can provide valuable data which can help get a better overview of the sea lice situation throughout the Norwegian aquaculture industry and contribute to further research on the salmon lice problem.

Automatic sea lice counter 

Solarferry is an electric, solar-powered ferry created to transport tourists and leisure type users along the banks of Lake of Tunis. The exterior of Solarferry boasts modern, dynamic lines and openness. SINTEF asked for a concept inspired by Scandinavian Design that would work anywhere. 

The interior design was created, blending Scandinavian simplicity and minimalism with Tunisian culture and traditional patterns, for example, on the wall behind the bar and the tables. VR (virtual reality) was used in the process to simulate the results.

The Design was also adapted to nighttime, using lighting to create a pleasant atmosphere and keep the space safe. All the interior design was developed in close collaboration with the interior designer in Tunisia, CUBIC Design. 

Designing a solar-powered passenger ferry

A crucial factor for an app is good universal accessibility. We performed tests with screen readers for blind users and optimal visual settings for visually impaired users. Before the launch, the beta version was tested on several thousand users. The bank's over 6000 employees played an important part here.

Secure and convenient mobile banking

The product, called vitro.alive, has integrated sensors, heater and control system and it is designed to control circulating cell culture medium. It uses and external pump to create flow and it fits on standard microscope stages. This allows live observation of cells under controlled conditions.

UX and UI for accurate non-human lab-testing

Ditt Spor is the first tool of its kind on the market and is available to everyone. It guides organisations in identifying tracks ("spor") to make concrete improvements or take new action to make them more sustainable.

When creating Ditt spor, we relied on user testing to make evidence-based decisions. We validated many different business ideas before landing on developing Ditt Spor.

A business tool to make sustainability actionable

Brand transformation to match a modern vision

During the design process, we collaborated closely with engineers and data analytics to develop the solution. We have gathered user insights from the clinicians and user-tested the design continuously.

Visualising and contextualising patient insights

Designing a superior airport experience 

By breaking up the results report into smaller paragraphs and adding clear visuals that guide the reader through the information, we can ensure a more correct, quicker reading of the results and prevent misinterpretations.

 In a benchmarking exercise that DNV GL performed with three participating clinical geneticists, healthcare professionals both missed crucial information in the hypothetical report and believed information to be present, which was, in fact, absent. This could have a potentially negative impact on patient well-being.

The traditional, text-heavy paper delivery mechanism is ripe for reinterpretation. The human brain processes images 60,000 times faster than text, with 90% of information being transmitted to the brain being visual. Given the clinician's everyday reality, a visual representation of results will improve the speed and quality of comprehension.

Simplified communication in diagnosis of genetic disease

The recyclability calculator makes calculations based on detailed information about the packaging the designers enter into the calculator. It then calculates a score, which is given in % of total recyclability.

However, if we see the same increase in the coming years as the previous, we need to recycle 62500 tons more in 2025 compared with 2017.

Recyclability calculator for packaging design

Designing an integrated design system

We used service design and business design methodology to visualize and facilitate the process of identifying a clearer focus and direction. This way, we could strengthen Rockwool's team, contribute with a design perspective, and enable existing competencies.

Social innovation helps 8th graders succeed at school

Design system for Norway’s largest bank

Data liberation will be crucial for Aker BP to run an even safer, more efficient production, which also helps reduce pollution and energy consumption. Accessible data also helps make informed decisions faster and enables testing and simulations.

EGGS is helping Aker BP, through gathering user insights, agile coaching, and facilitation, to develop its own way of innovating. The aim is to improve both the usability and accessibility of their data by structuring it into prototypes.

Becoming agile and developing ways to adapt to change is vital for any company. Eureka will, consequently, equip Aker BP with tools and culture to confidently acclimatize to a rapidly changing future.

Work we do