Designing an employee experience

Exxon Mobil

Using service design to improve the working environment

In an increasingly dynamic world, where transformations are happening faster than ever, companies that aren't alert to the changes around them inevitably end up being overshadowed by their competitors. And not just in the market itself. When a company's internal culture, processes, and the working environment aren't reviewed and improved regularly, you run the risk of losing your brightest talents.

Recognising the human value

ExxonMobil – who has more than 70,000 employees worldwide – is a company that not only strives to stay ahead of its competitors continually but that is also concerned with offering an attractive working environment for its employees. With that in mind, ExxonMobil’s office in Curitiba, Brazil, invited EGGS to help start a process of internal cultural transformation.

Applying design thinking to the employee experience

To understand the reality of the employees and how their experience could be improved, the employees need to be put in the centre of it all. By applying design thinking and facilitating workshops with different departments within the company, we were able to get valuable insights to build on. The same design principles that are used for services, where the user (in this case, the employee) is put in the centre, and the environment, the services, and tools are developed according to the user's needs, can be applied to employee experiences.

A people-centred environment

As a result of the insights we acquired through the workshops, a number of possible actions were suggested to improve the employee experience. Here are some of the most important ones:

The physical space: Points for improvement of the formatting of a space for the development of experimental projects.

Processes and communication: Suggestions on how to create bridges between different departments, improve internal processes and make it easier for employees to communicate.

Rating criteria: Suggestions on how to establish a fairer evaluation system that rewards collaborative attitudes.

Further improvements worldwide

The outcome of the project in Brazil led to an ongoing initiative to further improve the internal culture of ExxonMobil. Because of the project’s success, many of the concepts designed for the Brazilian office are now being considered for the company’s other international divisions.

Sounds interesting?

Paal Holter

You should talk to Chief Experience Officer
Paal Holter
+47 901 05 666

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