A debt collector can’t just swing a bat to accomplish his job anymore. Debt collection is a complex procedure with many tasks. The innovators at Conecto came to EGGS with a vision: Can we use design to simplify the thousands of manual tasks and transactions each employee has to face every day?
Yes, we can
The first step was to understand the mix of stakeholders, their needs and their working processes. We soon understood that our task had two main aspects:
Automate everything that can be automated and support the mass handling of straightforward tasks.
Accommodate for the nitty-gritty “detective work” of the remaining deviations.
After working conceptually through several iterations, we applied a graphic expression that supported both functionality as well as the brand experience. The before/after effect was evident.
Overview and streamlining
The solution for Conecto is a personal dashboard with overviews, prioritized task lists, and mass-handling functionalities for the debt collectors. Tasks and information is accessible with a single click. When the debt collector now gets a call from a debtor, all the necessary information automatically pops up on her screen. It’s a brand new day for the debt collectors.
Our employees will save 50% time on their workload with this new solution.Lars Kåre Helsem, Marketing Director, Conecto
Let's talk to Chief Experience Officer
+47 901 05 666