Hear Cathrine Einarsson share the importance of digital inclusion
Nyhetsmorgen in NRK1 and P2 radio
We are excited to announce that our colleague, Catherine Einarsson, will be speaking on Norway's NRK P2's Helgemorgen this Sunday. Catherine will be discussing the importance of digital inclusion and accessibility in today's society. As an innovation consultancy designing digital solutions for both the public and private sectors, we believe this is a crucial topic for businesses to consider.
Here are five key takeaways from Catherine's speaking notes:
- Digital inclusion is not something that can be isolated in a single team, app, or website. It requires collaboration across different areas of a business to ensure that all touchpoints work together effectively.
- Digital inclusion cannot happen on its own. It needs to be prioritized, with a director overseeing it as they would with other critical aspects of the business. It must be translated into goals for the organization and individual teams.
- Inclusion occurs at the transitions between different teams, departments, or even companies and government levels. These are often pain points that nobody takes ownership of, leading to exclusion. Prioritizing inclusion means everyone understands what it entails and how to address it.
- Digital inclusion is not just about a few people. It affects 1.1 million Norwegians who are at risk of not being able to live their lives to the fullest. It is not just about their rights but also their ability to live independent and free lives.
- The biggest costs of exclusion are personal and invisible. If a citizen cannot apply for digital benefits and gives up, the government will not know about it. The citizen will have to manage without the benefit, and the government will be unaware of the consequences.
Inclusion benefits everyone and is crucial for businesses to consider in their digital solutions.