Lead Service Designer

Stockholm, Gothenburg

Get ready to shape the services of the future

Do you want to lead impactful change through service design? As a Lead Service Designer in EGGS Sweden, you will have a crucial role in shaping the services of the future, both public and private. Sounds inspiring? Then you might be who we’re looking for.

After ten successful years in Norway and five in Denmark, EGGS now look forward to offering our services to the Swedish market. Our goal is to help clients future-proof their businesses and create sustainable, valuable offerings.

In December 2021, EGGS became a part of Sopra Steria Scandinavia. By combining our innovation superpowers with Sopra Steria's innovative digital transformation expertise, we will be THE one-stop-shop for innovation in Scandinavia.

Who are we looking for?

We're searching for an experienced Service Designer, well-versed in the Scandinavian service landscape – both public and private. In addition, we believe that you:

  • Have experience in sales, and ability to convert client challenges into innovation projects

  • Have an entrepreneurial mindset with a drive to play a key role in building EGGS in Sweden

  • Have a strong local market understanding and network to leverage on

  • Are familiar with Swedish public procurement processes

  • Have a solid service design methodology foundation

  • Have a deep curiosity for developing organisations, people, and co-creative processes

  • Have extensive experience in leading complex service innovation projects

  • Are comfortable and willing to lead, build and inspire teams

  • Are a skilled and organised project manager

  • Have a passion for driving development within your design field

  • Have 10+ years of relevant working experience

  • Fluency in a Swedish and/or another Scandinavian language

What will you be doing?

As a Lead Service Designer in EGGS, you will lead impactful projects through a design-driven innovation approach.You will play an essential role in developing client projects and the EGGS business. Some examples of things you might be doing are:

  • Planning, selling, and leading design-driven service innovation projects in collaboration with clients

  • Contributing with your competence to grow an EGGS team in Sweden

  • Ensuring the quality of all client deliveries

  • Collaborating with team members to create holistic and impactful service design deliveries

  • Run qualitative insight processes, leading to service strategies

  • Implement service strategies through co-creative development of both physical, digital and human touchpoints

  • Facilitating processes with colleagues, clients, and users to ensure that the solutions are co-created and firmly anchored

  • Being responsible for building and developing client relationships

  • Leading projects through all phases – from insights to development, and implementation

  • Have project manager responsibilities, such as allocation, budget, and client contact

  • Representing EGGS and your design field externally at events, presentations, and forums

What’s in it for you?

In EGGS, we want to be the best workplace for creative people. You will play an important role in the unique situation of building EGGS in Sweden, under the wings of Sopra Steria. Working with us, you can count on:

  • A genuinely people-centric, warm, open, and compassionate culture

  • Plenty of inspiring and meaningful projects

  • A high degree of flexibility and self-leadership

  • 120+ EGGS colleagues and 500+ Sopra Steria Sweden colleagues to play with

  • Dedicated and supportive leaders

  • Working alongside innovative colleagues within all creative disciplines

  • Many opportunities to socialise and celebrate with your colleagues across our offices

We asked people in EGGS how they would describe our company culture. This is what they said.

How to apply

If this sounds like you, we would love to hear from you! Please click 'Apply now' and send us the following:

  • Your portfolio

  • Your CV

  • Your letter of motivation

Please note that in this recruitment process, you will apply via Sopra Steria Sweden's recruitment system.

PS. We can only accept applications received through our recruitment system to ensure a smooth and compliant process (GDPR), so please – don’t send your application by email.

Application deadline: April 28th, 2023

Apply now

Sounds interesting?

Jan Walter Parr

You should talk to Chief Creative Officer
Jan Walter Parr
+47 908 54 339

Eva Aldén

You should talk to Co-founder EGGS Sweden
Eva Aldén
+46 732 598 397

Maria Hofverberg

You should talk to Co-founder EGGS Sweden
Maria Hofverberg
+46 702 55 4543

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